By purchasing Credits, you acknowledge that you have read, understood, and agree to be bound by this Policy
1. Eligibility
1.1 Only licensed lawyers or law firms may purchase Credits. By making a purchase, you represent and warrant that you hold a valid licence to practise law in your jurisdiction and that any clients to whom Credits are assigned are your own professional clients.
1.2 You must not sell, resell, distribute, or otherwise transfer Credits to any third party other than your own clients. Resale, brokerage, or commercial redistribution of Credits is strictly prohibited.
2. Purchase of Credits
2.1 Credits are pre-paid digital tokens used to access document-generation services (conversion of emails or WhatsApp communications into PDF and/or HTML format) offered via the Platform.
2.2 You may purchase any number of Credits. Pricing is tier-based according to quantity. For example:
- 3 Credits → US $10 per Credit (US $30 + VAT);
- 1,000 Credits → US $5 per Credit (US $5,000 + VAT).
2.3 Payments are processed via our secure third-party payment processor, Stripe Inc. You consent to Stripe’s processing of your payment data in accordance with its own privacy and compliance terms.
2.4 All prices are exclusive of VAT, GST, or other applicable taxes unless explicitly stated. Taxes will be applied at checkout in accordance with your billing address.
3. Credit Lifecycle and Expiry
3.1 Credits become available immediately upon confirmed payment.
3.2 Credit states:
- (a) Unallocated – purchased but not yet assigned to clients;
- (b) Allocated – sent to clients but not yet redeemed;
- (c) Redeemed – used by clients to generate documents.
3.3 Credits are valid for 12 months from the purchase date. Upon expiry, any unused Credits automatically lapse and cannot be redeemed.
3.4 No refunds, replacements, or extensions are provided for unused or expired Credits except as specified under Section 4.
3.5 Your payment obligation arises at the moment of purchase and remains unaffected by whether or not Credits are subsequently allocated or redeemed.
4. Refunds and Right of Withdrawal
4.1 Credits are pre-paid access tokens and are considered consumed at purchase for payment purposes. Refunds are not available merely because Credits remain unused or unallocated.
4.2 Refunds will only be considered where:
- (a) you have promptly notified us at legalpdf.mail@gmail.com or via Compliance Agent +44 7548 255 377; and
- (b) you have demonstrated that our Platform materially failed to deliver the purchased service (e.g., document generation failure); and
- (c) we were provided a reasonable opportunity to investigate and rectify the issue. If validated, we may, at our sole discretion, issue a full or partial refund limited to the defective Credits.
4.3 We honour any mandatory consumer rights provided under applicable law, including:
- For UK lawyers and clients: refund rights under the Consumer Rights Act 2015 and related UK e-commerce and digital-content regulations.
- For US lawyers and clients: rights under applicable US federal and state consumer protection laws.
4.4 Approved refunds are issued only through the original payment method, net of applicable processing fees or statutory deductions.
5. Invoicing and Payment Records
5.1 A tax invoice is automatically generated after each successful transaction and is stored securely in your Platform profile for viewing or download at any time.
5.2 Invoices remain available as long as your account is active. Following account deletion, all records—including invoices—are permanently removed from our systems.
6. Account Deletion and Effect on Credits
7.1 You may delete your account at any time. Upon confirmed deletion, all your data—including clients, invoices, history, and remaining Credits—will be permanently erased.
7.2 Deletion immediately terminates all unused Credits, which become void and non-refundable.
7.3 If we terminate your account for breach of this Policy or our Terms of Service, the same consequences apply: remaining Credits are forfeited and cannot be refunded.
7. Use of Credits by Clients
8.1 You may allocate Credits only to clients of your legal practice. You remain responsible for their use of the Platform.
8.2 You must ensure compliance with confidentiality, data-protection, and professional-conduct obligations.
8.3 We are not responsible for how or whether your clients redeem Credits. Non-use does not entitle you to any refund.
8. Taxes and Withholding
9.1 You are responsible for all taxes, duties, or levies arising from your purchase or use of Credits (other than our corporate income tax).
9.2 Where legally required to deduct or withhold taxes, you must gross-up the payment so that we receive the full invoiced amount.
9.3 VAT or sales tax, where applicable, will appear separately on your invoice.
9. Governing Law and Jurisdiction
10.1UK Buyers: This Policy and all transactions shall be governed by and construed in accordance with the laws of England & Wales, and any disputes shall fall within the exclusive jurisdiction of the courts of England & Wales.
10.2 US Buyers: This Policy shall be governed by United States federal law, and, where applicable, the laws of the buyer’s resident state. Venue shall lie in the appropriate federal or state court within that jurisdiction.
10.3 For buyers outside these regions, the governing law will be determined based on your billing address, or otherwise by the laws of England & Wales by default.
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